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RESPONSIBLE GAMING

GENERAL

Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who may lose control over their gambling. Before starting to play, it is important to realise that gambling should never be seen as a source of income or a way to recover from debts. It is helpful to monitor both the time and money spent on gambling daily.

If you notice that gambling is interfering with your daily life or you are spending more than you can afford, we strongly encourage you to take action. Use the responsible gaming features available on our platform and seek help when needed.

PERSONAL LIMITS

To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole such as Cooling off and Self-Exclusion limits. This functionality can be accessed within your account in the 'Personal Limits' section.

Limits can be amended any time. A decrease in the limit will take effect immediately. However, an increase may only occur after an email confirmation and only after the previous limit of the same type expires — in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at [email protected]

Deposit Limit: A limit on your deposits for a day, week, or month.

Loss Limit: A limit on your losses in the casino for a day, week or month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If, for example, you deposit 50 EUR, put a Loss Limit of 10 EUR and then go on to win 1 000 EUR, you can still lose more than 10 EUR of the 1 000 EUR balance as it is based on the initial deposit instead of the winnings.

Wager Limit: A limit on the wagered amount for a day, week, or month.

Cooling-Off Limit: You can set a cooling-off period for 1 day, 3 days, 1 week, 1 month, 3 months, or 6 months. During this time, you won’t be able to make deposits to the Casino and receive promotional offers. However, you can still access your account, withdraw the remaining funds, and request to end the cooling-off period at any time. To do so, you need to confirm your decision.

Self-Exclusion Limit: You can set a Self-Exclusion Limit for a definite period of time. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.

SELF-EXCLUSION BY REQUEST

You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a definite (3, 6, 9, or 12 months) or indefinite period of time. We will take all measures to block your access to your account and make sure that you receive no promotional materials. Please note that if you are self excluded from the casino for an indefinite period of time, the funds remaining on balance will be paid according to the casino limits. If you are self excluded for a definite period of time, the funds remaining on balance will be paid according to the casino limits only when a period of self exclusion expires.

RESPONSIBLE GAMBLING INFORMATION

If you feel like you developed problem gambling or just want to check on yourself, please answer the following questions honestly to determine whether you have it or not. These questions are designed to help identify early warning signs of problematic gambling behavior.

Have you ever felt you should cut down on your gambling?
Have people ever annoyed you by criticizing your gambling habits?
Have you ever felt guilty about your gambling?
Have you ever had a morning "eye-opener" to steady your nerves or recover from gambling losses?
Have you ever gambled to get money so you can pay debts?
Has your gambling made you careless about the welfare of yourself or your family?
Have you ever borrowed money or sold anything to gamble?
Has your gambling ever caused you any health problems?

Interpreting the Results

0 Yes Answers: Gambling behavior appears healthy and under control.
1 Yes Answer: It would be better to reach our support out for further assistance.

In case if you wish to go further, GamCare or Gamblers Anonymous tests are also an option.

EXTERNAL HELP

You may contact any of the following organisations for consultation and support:

PROTECTION OF MINORS

The Casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our Website. The Casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately.

However, we realise that due to the wide availability and nature of the Internet people under the legal age still have a chance to register and play at an online casino. Therefore, we strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter.

Please visit the following websites for more information:

BET BLOCKER

If you or someone you know is finding it difficult to manage online betting or gambling, using a bet blocker can be a helpful step toward regaining control. Bet blocker is a tool that limit or restrict access to gambling websites and apps, offering additional protection and support for those who may be struggling.